Frequently Asked Questions
Everything you need to know about your 3D printed footwear experience.
How long does it take to receive my 3D printed shoes?
Since every pair is printed to order to minimize waste, production typically takes 2 to 4 weeks before shipping.
Are Zellerfeld shoes recyclable?
Yes, our footwear is made from a single material, allowing you to return old pairs to us for recycling into new products as part of our closed-loop system.
How do I ensure I choose the correct size?
We utilize advanced foot scanning technology via our mobile app to create a custom fit tailored specifically to your unique foot shape.
Can I wash my 3D printed footwear?
Absolutely. Our monolithic material construction is fully machine washable and quick-drying for easy maintenance.
What is your return policy for custom orders?
Because each pair is custom-printed for you, we do not accept standard returns; however, we offer a fit guarantee and will reprint your shoes if there is a sizing issue.
Do you ship internationally?
Yes, Zellerfeld ships worldwide. Shipping costs and delivery times vary depending on your location and local customs regulations.